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Customer Service Representative

2 months ago

Avondale, Arizona, United States Enterprise Truck Rental Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Truck Rental. As a key member of our branch team, you will be responsible for providing exceptional customer service to our internal and external customers, ensuring their rental needs are met with a high level of satisfaction.

Key Responsibilities

  • Meet and greet customers in a friendly and timely manner
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Understand and communicate rental terms and conditions, vehicle features, and other services
  • Provide directions and general assistance
  • Assist in assessing the condition of rental vehicles upon return
  • Process returns, check-ins, and exit kiosk transactions
  • Take incoming calls for reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance
  • Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
  • Perform miscellaneous and backup duties as assigned

Requirements

  • Must be at least 18 years of age
  • High school diploma or G.E.D. required
  • Must have at least 1 year prior customer service experience
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related convictions (DWI/DUI) on driving record in the last 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future