Director of Customer Insights
5 days ago
Servier is seeking a Director of Customer Insights to join our Corporate Business Excellence team. As a pivotal member of our team, you will work cross-functionally with commercial and medical teams to enhance customer interactions and drive engagement strategies.
The estimated salary for this position is $140,000 - $180,000 per year, depending on experience.
About the Role
- Develop and implement comprehensive strategies to enhance customer relationships and drive engagement across multiple touchpoints.
- Analyze customer insights to understand customer needs, behaviors, and preferences, and tailor engagement initiatives accordingly.
- Collaborate with marketing, sales, medical, analytics, and IT teams to align customer engagement efforts with broader company objectives.
- Partner in program development to create and manage programs and initiatives designed to improve customer engagement experience and impact.
- Monitor and report on engagement metrics to track performance and make data-driven recommendations for improvement.
About You
- A degree in Business Administration, Marketing, Life Sciences, or a related field or on-job experience is required.
- Proven track record of at least 5+ years in customer engagement and analytical roles, ideally within the pharmaceutical or oncology sector.
- Strong leadership skills with experience managing cross-functional teams and driving collaborative efforts.
- Proficiency in data analysis and interpretation to drive strategic decisions and measure program effectiveness.
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