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Security Police Officer

2 months ago

Ann Arbor, Michigan, United States Trinity Health Full time
About the Role:

As a Security Police Officer at Trinity Health, you will play a critical role in ensuring the safe and secure environment for all patients, staff, and visitors to our facilities. You will be responsible for providing exceptional customer service, responding to emergencies, and maintaining a high level of professionalism in all interactions.

Key Responsibilities:
  • Represent the Health System by providing assistance and guidance to all patients, staff, and visitors
  • Patrol and monitor the internal and external activities of the grounds, parking lots, structures, and buildings to ensure compliance with health center policies, state law, and federal laws
  • Respond to and report any and all violations to a command officer
  • Respond to a variety of potential and/or real emergencies, fire and building alarms, ordinary events, person(s) with weapons, medical emergencies, and/or any other public safety related incident
  • Exercise reasonable independent judgment within legal parameters of law to determine when there is reasonable suspicion to detain and/or search, when probable cause exists to arrest, and the appropriate application of force used to preserve life and property
  • Complete daily activity reports documenting non-routine activities for referral to the appropriate manager
  • Complete written reports involving complaints and/or investigations of criminal activity, violation of security policy and procedure, suspicious activity, and/or any incident involving the use of force
  • Maintain all security police equipment in working condition and proactively recognize and report to command officer any safety risks and/or hazards
  • Respond to complaints generated by patients, staff, and visitors, including reports of lost property, suspicious activity, improper access, and suspicious packages
  • Respond to general assist calls generated by patients, staff, and visitors, including locking/unlocking doors, vehicle lockouts, and jumpstarts, wheelchair assists, and/or any customer service-related issues
  • Report to Grounds any parking lot gates not functioning properly and issue citations for improper parking, handicap, and fire lane violations
  • Self-report to a command officer any off-duty police contact, arrests, and court orders that would prevent the Security Police Officer from owning, possessing, or carrying a firearm
Requirements:
  • High School diploma or equivalent, associate degree preferred
  • Minimum 1 year of experience in campus security/police, military, or law enforcement preferred
  • Successfully complete and pass a psychological evaluation
  • Current MCOLES license preferred or ability to pass MCOLES PA330 Academy Training within six months of hire date or the first available academy
  • Maintain the qualifications required by MCOLES and the State of Michigan
  • Maintain a valid, unrestricted Michigan driver's license
  • Demonstrates the ability to operate an Electronic Control Device (aka Taser) and manipulate cartridges, aim/fire projectile probes from a variety of positions in situations that justify the use of force while maintaining emotional control under extremely stressful situations
  • Maintains Taser Certification and demonstrates Taser proficiency annually through a certified Taser qualification test and a review of use of force policy
Skills and Abilities:
  • Provides leadership by example
  • Demonstrates the ability to communicate in verbal and written form
  • Demonstrates excellent communication, interpersonal, and problem-solving skills necessary to appropriately interact with patients, hospital staff, visitors, and security personnel
  • Be free from any physical defects, chronic diseases, organic diseases, organic or functional conditions, or mental and emotional instabilities that may tend to impair the efficient performance of duties with or without a reasonable accommodation or which might endanger the lives of others or the individual employees
  • Maintains good rapport and cooperative relationships
  • Approaches conflict in a constructive manner with the goal of diffusing tensions, anger, and other negative emotions
  • Helps to identify problems, offer solutions, and participates in conflict resolution practices
  • Creates and maintains an atmosphere of open communication and trust between co-workers and other departments of SJMHS
  • Ensures teamwork and cooperation within the Security Police Department
  • Responds appropriately to various levels of stressful and combative situations and maintain emotional intelligence
  • Demonstrates sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications
  • Demonstrates sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff, and visitors
  • Reads and writes the English language