Data Analyst

1 week ago

Washington, Washington, D.C., United States Quantum Dynamics, Inc. Full time

About Quantum Dynamics, Inc.

Quantum Dynamics, Inc. is a Woman-Owned Small Business (WOSB) based in McLean, Virginia. Our company prides itself on providing quality services to professional, government, and scientific organizations across the globe.

Job Description

We are seeking an experienced Data Analyst to join our team. The successful candidate will provide world-class customer service and support for Volunteer Recruitment and Selection (VRS) in support of lead refinement and processing. This includes e-application, QA/QC procedures, world-class customer service, and recruit sustainment operations.

The ideal candidate will have a strong analytical mindset and excellent communication skills. They must be able to analyze operations to maximize potential target market penetration while remaining flexible to meet customer requirements during surge periods or other times of emphasis.

Key Responsibilities:

  • Provide high-quality customer service support for lead refinement and processing across multiple communication channels.
  • Contact, screen, and refine leads according to Peace Corps qualifications, ensuring all leads meet current business rules before forwarding to Peace Corps Recruiters.
  • Assist with e-application processing, ensuring accuracy and completion of applications.
  • Respond to general inquiries from prospective applicants, providing only approved, up-to-date information in a professional manner.
  • Maintain comprehensive records of all interactions in the contact log system, ensuring compliance with reporting and documentation standards.
  • Meet established performance metrics, including response times for phone calls, emails, and chat inquiries, as outlined in the Performance Work Statement (PWS).
  • Support ongoing recruit sustainment operations by ensuring applicants remain engaged and informed throughout the application process.
  • Collaborate closely with the Program Manager to ensure all project goals and client expectations are met.
  • Generate detailed reports on lead performance metrics, including total contact attempts, contact success rates, response times, time trend analysis, and lead outcomes.
  • Track the status of all leads in real-time and ensure that follow-up actions are completed within specified timeframes.
  • Utilize Government-approved CRM systems and data analysis tools to manage and track leads, monitor performance metrics, and generate actionable insights.

Qualifications:

  • Minimum Education: High school diploma or equivalent from an accredited educational institution.
  • Experience: At least one year of demonstrated experience in world-class customer service.
  • Knowledge of Peace Corps Programs: Must have or be willing to gain up-to-date knowledge of Peace Corps qualifications and business rules.
  • Communication Skills: Strong verbal and written communication skills.
  • Technical Proficiency: Ability to use Government-approved Customer Relationship Management (CRM) systems, telephony software, and data entry tools to track and manage lead interactions.

Salary and Benefits:

$55,000 - $65,000 per year, depending on experience. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

This is a fully remote position, and we require candidates to be available to cover core hours from 9:00 AM to 9:00 PM across U.S. time zones.

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