Call Center Operations Director

2 weeks ago


Birmingham, Alabama, United States Jack's Family Restaurants Full time
Key Responsibilities
  • Manage and oversee the daily operations of the call center, which handles facilities and technical support calls for Jack's Family Restaurants.
  • Develop and implement strategies to improve call center performance and efficiency.
  • Oversee monitoring and evaluate support technician performance, providing feedback and coaching as needed.
Requirements
  • 3 Years of proven experience as a Call Center Manager or similar role managing a support team.
  • Strong computer skills and technical support experience.
  • Excellent written and verbal communication skills.
Benefits
  • Weekly pay
  • Work/life balance
  • Awards and recognition
  • Jack's Perks (discounts on electronics, movie tickets, pet insurance, etc.)
  • Medical, vision, and dental insurance
  • Paid vacation
  • 401k with a company match
Estimated Salary: $65,000 - $85,000 per year

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