Clinical Specialist Pain Interventions

2 weeks ago

Greenville, North Carolina, United States Medtronic Full time
About the Role

We are seeking a highly skilled Clinical Specialist to join our team at Medtronic. As a Clinical Specialist, you will play a critical role in supporting the Neuromodulation Pain and Target Drug Delivery teams, as well as Interventional Therapies in select districts. Your primary responsibilities will include providing clinical support in surgeries, re-programmings, trouble-shooting, and follow-ups in hospitals and clinics. You will also be responsible for managing patients through all phases of the clinical process, educating them on the features and benefits of Medtronic products, and responding promptly and appropriately to technical inquiries from customers, patients, and colleagues.

Key Responsibilities
  • Represent Medtronic during surgical procedures, ensuring access to necessary equipment and products, and providing device selection, programming, implantation, and testing.
  • Manage patients through all phases of the clinical process, educating them on Medtronic products and features.
  • Provide clinical support in surgeries, re-programmings, trouble-shooting, and follow-ups in hospitals and clinics.
  • Respond promptly and appropriately to technical inquiries from customers, patients, and colleagues.
  • Maintain a working knowledge of competitive products and educate and train physicians, hospital personnel, and office staff on technical matters related to Medtronic products and therapies.
  • Assist Management and Sales Training department in education/training of new employees in the district.
  • Comply with required event reporting and documentation using Medtronic technology tools.
  • Accountable for placing orders with customer service for pending purchase orders and product replacement, and responsible for working with materials management to collect POs for cases covered within the territory/district.
  • Responsible for managing inventory provided for case coverage, including timely transactions when product is used, sold, or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame, not implanting expired product or product that is on hold.
  • Contribute to the achievement of quarterly goals associated with specific initiatives at the district, regional, and/or national level.
  • Partner with sales representatives to achieve business goals set forth within the territory/district and document quarterly activities using provided business tool(s).
  • Visit accounts to replenish literature and establish/maintain relationships with office staff.
  • Mentor Associate Clinical Specialists.
  • Ability to effectively use a mobile phone, IPAD, and PC.
  • Ability to manage personal expenses and budget effectively.
  • Ensure personal understanding of all quality policy/system items that are personally applicable.
  • Follow all work/quality procedures to ensure quality system compliance and high-quality work.
Requirements
  • A High School Diploma or GED with a minimum of 6 years of clinical or medical sales experience; or
  • An Associate's Degree with a minimum of 4 years of clinical or medical sales experience; or
  • A Bachelor's degree with a minimum of 2 years of clinical or medical sales experience.
Preferred Qualifications
  • Bachelor's degree in a healthcare-related field.
  • Master's degree.
  • Registered nurse or HCP with experience in a sterile environment.
  • Clinical experience with implantable neurological products and patient care.
  • Experience in servicing medical personnel on product use.
  • Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care.
  • Understands basic reimbursement and healthcare environment.
  • Excellent organizational skills and ability to work under pressure.
Additional Requirements
  • Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
  • Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings, and nights, and may be required to engage in overnight travel within own district or neighboring districts.
  • Ability to work efficiently and autonomously with little direction when outside of clinical events.
  • Ability to attend national meetings, district meetings, and other training as requested.
  • Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room.
  • Ability to lift up to 40 lbs.
  • Ability to sitting, standing, and/or walking for 8+ hours per day.
  • Ability to bend/stoop, squat, and balance frequently.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
Benefits and Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees' lives is at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S. (excl. PR) locations (USD): 76,000-114,000

U.S. Pay Transparency (for SIP, Commission, Hourly Direct, Interns, Executives)

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.

Medtronic benefits and compensation plans

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