Insurance Customer Experience Specialist

6 days ago


Dickson, Tennessee, United States Jimmy Drake - State Farm Agency Full time
Job Overview

Jimmy Drake - State Farm Agency, located in Dickson, TN, is seeking a skilled professional to excel as a Customer Service Representative. This role focuses on delivering exceptional customer service for a well-established State Farm Agent.

Estimated Salary

$45,000 - $65,000 per year, plus commission and bonus opportunities.

Key Responsibilities

The successful candidate will be responsible for:

  • Answering phones and greeting clients with a friendly and courteous demeanor.
  • Establishing and maintaining strong customer relationships through regular follow-ups and proactive communication.
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilizing a customer-focused approach to educate customers about insurance options and needs-based review process.
Required Skills and Qualifications

To succeed in this role, the ideal candidate will possess:

  • Sales experience, preferably in outside sales or inside sales, retail sales associate, or telemarketing.
  • Excellent written, verbal, and listening communication skills.
  • A self-motivated and detail-oriented approach to work.
  • Proactive problem-solving skills and ability to work effectively in a team environment.
  • Ability to assess customer needs and conduct effective interviews.
  • Ability to effectively relate to customers and provide tailored solutions.
  • Property Casualty license (obtainable) and Life and Health license (obtainable).
Benefits

The benefits package includes:

  • Paid time off.
  • Retirement plan match.
  • Valuable experience and growth potential within the agency.


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