Insurance Customer Experience Specialist
6 days ago
Jimmy Drake - State Farm Agency, located in Dickson, TN, is seeking a skilled professional to excel as a Customer Service Representative. This role focuses on delivering exceptional customer service for a well-established State Farm Agent.
Estimated Salary$45,000 - $65,000 per year, plus commission and bonus opportunities.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Answering phones and greeting clients with a friendly and courteous demeanor.
- Establishing and maintaining strong customer relationships through regular follow-ups and proactive communication.
- Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilizing a customer-focused approach to educate customers about insurance options and needs-based review process.
To succeed in this role, the ideal candidate will possess:
- Sales experience, preferably in outside sales or inside sales, retail sales associate, or telemarketing.
- Excellent written, verbal, and listening communication skills.
- A self-motivated and detail-oriented approach to work.
- Proactive problem-solving skills and ability to work effectively in a team environment.
- Ability to assess customer needs and conduct effective interviews.
- Ability to effectively relate to customers and provide tailored solutions.
- Property Casualty license (obtainable) and Life and Health license (obtainable).
The benefits package includes:
- Paid time off.
- Retirement plan match.
- Valuable experience and growth potential within the agency.
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