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Senior Business Analyst

2 months ago


Orlando, Florida, United States TEKsystems Full time
Job Description

TEKsystems is seeking a highly skilled Business Process Analyst to support the company's guest fulfillment product in achieving compliance with multiple security mandates driven by government regulations, including GDPR and CCPA.

Key Responsibilities:

  • Document and identify gaps in IT and business processes through process mapping to illustrate current and future state.
  • Analyze business problems and define the scope of activities required to address the issues, including requirement definition, process review, impact assessment, and operational streamlining where appropriate.
  • Develop and maintain strong relationships with business partners and internal/external team members.
  • Identify issues and escalate/manage resolution as required.
  • Coordinate and provide support to the business with the process implementation.

Requirements:

  • Ability to quickly learn organizational structure, business strategies, and processes.
  • Knowledgeable on business process modeling, process mapping.
  • Capable of writing clear and well-structured business requirements documents.
  • Strong verbal and written communication skills.
  • Strong facilitation and presentation skills.

Work Environment:

Matrix environment

Who is the Internal/External Customer:

The client's legal and technology teams

Impact to the Internal/External Customer:

Internal: Under CCPA/GDPR law companies have to be compliant/prepared, if not addressed in 30 days there will be a civil action lawsuit/fine

External: Protect consumer PII

Business Challenge:

This Role will support the GDPR/CCPA program compliance. GDPR stands for General Data Protection Regulation, an EU mandate regarding the privacy and security of EU citizen's data. The initial deadline for compliance to GDPR was May 25th, 2018. The penalty for not being compliant or having a defensible plan of reconciliation is a fine of 4% of the company's global revenue. CCPA (California consumer privacy act) is an American version/evolution of GDPR. It went into effect in California on Jan 2020. More states are to follow and companies MUST start doing this now in order to protect themselves from potential civil lawsuits/and fines.

Governments are beginning to take data privacy very seriously. Like the GDPR, the CCPA will have far-reaching impacts across state jurisdictions. And, although the CCPA just went into effect, we've learned from the GDPR that there isn't a lot of time to become compliant. It's important to start preparing now: being prepared will save a company a lot of headaches (and costly enforcement actions) in the future. Meeting subject access requests – whether for GDPR, CCPA, or another regulation – can be especially difficult to achieve: you need to be able to identify content related to a data subject, classify and protect consumer data, and sometimes even delete upon request.

EVP:

Working in the fastest growing business unit. Being able to come to the team with potential for extensions down the road. Working in a unique environment that doesn't compare to other companies. There is opportunity to go perm because our client's team is doubling in size over the next two years.

Non-Technical Skills:

Analyze the security findings and collaborate with team to determine the appropriate course of action. Elicit and document requirements for each Fulfillment application in scope for each of the compliance work-streams. Schedule and facilitate requirements and design meetings as needed. Record and publish accurate meeting notes. Coordinate the successful remediation of all security findings. Communicate updates to direct leadership team. Ensure that all sources of application and security information is updated in all appropriate systems. Produce diagrams and update product road maps as needed. Coordinate with in-house engineers and 3rd party product vendors on design, estimation, and custom development efforts required to remediate security findings. Assist with oversight of the technical delivery team and liaise with the overall Program Manager. Drive teams to end goals. Must be extremely analytical. Must have experience working with technical teams (be tech savvy). Coordinate with QA engineers to ensure comprehensive and successful testing.