Product Assistance Representative

7 days ago


Minneapolis, Minnesota, United States Wagner Spray Tech Full time
Job Description

We are seeking a highly skilled Technical Service Representative to join our team at Wagner Spray Tech. As a Technical Service Representative, you will be responsible for providing technical support and assistance to customers across various channels, including phone, email, chat, and other forms of communication.

Key Responsibilities
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Use Service Notifications (SAP) to resolve customer issues and provide solutions.
  • Collaborate with cross-functional teams to ensure seamless communication and issue resolution.
  • Continuously develop and enhance knowledge of Titan Technical Service programs and procedures.

Requirements and Qualifications
  • An Associate's degree in a mechanical field or related field and 3 years of experience in technical service roles or equipment service, troubleshooting, or repair.
  • Excellent communication and problem-solving skills.
  • Knowledge of Titan Technical Service programs and ability to provide support to Titan Authorized Service Centers.

Compensation and Benefits
  • A competitive salary range of $58,000-75,000 per year.
  • A comprehensive benefit package, including starting at 4 weeks PTO per year, 401(k), profit sharing, medical, company HSA contribution, wellness program, dental, vision, life insurance, disability, long-term care insurance, tuition reimbursement, employee resource groups, on-site café, and on-site gym.


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