Executive Director of Entertainment Operations

1 day ago


Lyons, Illinois, United States Bowlero Corporation Full time

Job Summary:

The Executive Director of Entertainment Operations will oversee the day-to-day operations of our entertainment centers, ensuring a world-class experience for our guests. This role is responsible for managing multiple departments, including entertainment, food and beverage, and property maintenance.

Key Responsibilities:

  • Financial Management: Develop and manage budgets, monitor financial performance, and control labor costs and other expenses.
  • Operational Excellence: Manage the day-to-day operations of the center, scheduling, planning, and organizing, and communicating effectively with the team.
  • Team Development: Supervise and direct regular training for all staff members, ensuring their proficiency in guest service, food and beverage operations, loss prevention, and company operating standards.
  • Performance Review: Manage multiple departments efficiently, conduct regular meetings with the management team to review performance, and offer direction.
  • Guest Experience: Achieve and maintain overall guest service goals, ensuring that customer complaints are resolved appropriately and that our guests are completely satisfied.

Requirements:

  • 5+ years of management experience in the entertainment or hospitality industry.
  • Bachelor's degree in a related field.
  • Basic business math, accounting skills, and strong analytical/decision-making skills.
  • Strong team player with exceptional people development skills.
  • Customer service pro with knowledge of POS register systems.
  • Solid communication skills.

What We Offer:

Bowlero Corporation offers a competitive total rewards package, including healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.


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