Cloud Telephony Systems Engineer

3 weeks ago


Chicago, Illinois, United States PHMG Careers Full time
Job Title

Cloud Telephony Systems Engineer

About the Role

We are seeking a skilled Cloud Telephony Systems Engineer to join our team at PHMG Careers. This is an exciting opportunity for an experienced professional to contribute to the success of our business by supporting our sales team with technical expertise.

Key Responsibilities
  • Develop and deliver high-quality technical client presentations on cloud telephony platform capabilities.
  • Create call maps from cloud telephony platforms, illustrating all routes of calls within the system.
  • Provide phone system cloud referral processing and consultation services.
  • Offer technical assistance to account management teams.
  • React promptly to technical requests regarding Cloud Telephony platforms.
  • Support Implementation members with complex casework.
  • Train teams within the business on cloud telephony capabilities.
Requirements
  • Troubleshoot and highlight areas of improvement in existing telephony configurations.
  • Restructure and reconfigure Cloud Telephony systems.
  • Engage with clients to discuss telephony system capabilities.
  • Configure and implement audio on cloud-based phone systems.
  • Communicate effectively with clients or Client Services teams via phone or email.
  • Manage multiple projects simultaneously.
  • Discuss cloud telephony partnerships (desired).
Competencies
  • Ability to work efficiently in a fast-paced environment.
  • Understanding of Cloud Telephony/UCaaS/CCaaS technologies and capabilities.
  • Sense of urgency and comfort with high volumes of case work.
  • Attention to detail.
  • Strong administration and organizational skills.
  • Excellent communication and administrative skills.
  • Excellent client communication and presentation skills.
  • Dedicated team player with drive.
  • Ambassador for CTS department showing a positive approach to all levels of work.
About PHMG Careers

Established in 1998, PHMG Careers has evolved from a renowned Manchester-based business to the world's leading audio branding agency – serving 36,000 clients across 54 countries worldwide. Our extensive client list includes prominent brands such as Samsung, Audi, and Adidas, as well as SMEs in every sector of the global market. We provide each of them with bespoke productions that combine creative copy, world-class voice artistry, and our exclusive Brand-Sound-TrackTM – strengthening their business identity in the most memorable, emotive way.

What We Offer

As a Cloud Telephony Systems Engineer at PHMG Careers, you can expect a competitive salary package. Estimated salary: $55,000 per annum. We believe in investing in our employees' growth and offer opportunities for professional development.



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