Cloud Systems Engineer with DevOps

3 weeks ago


Chicago, Illinois, United States eTek IT Services, Inc. Full time

Job Title: Cloud Systems Engineer with DevOps

About eTek IT Services, Inc.

eTek IT Services, Inc. is a leading provider of IT solutions and services, offering a wide range of cutting-edge technologies to meet the evolving needs of our clients.

Salary: $120,000 - $180,000 per annum

Job Description:

We are seeking an experienced Cloud Systems Engineer with DevOps expertise to join our team in this challenging role. As a Cloud Systems Engineer with DevOps, you will be responsible for designing, implementing, and managing cloud-based systems and infrastructure to support the delivery of our IT services.

Key Responsibilities:

  • Lead production stability efforts by preventing production issues and improving production stability.
  • Track and manage incidents, changes, and problems for assigned applications.
  • Provide regular updates to stakeholders on incident progress, including SLA risks and breaches.
  • Identify measures to improve application stability and availability to enhance support service delivery.
  • Develop as a Subject Matter Expert for assigned application domains.
  • Troubleshoot production issues through monitoring and log analysis.
  • Attend meetings with project and development teams to discuss production issues, prioritize fixes, and plan releases.
  • Engage with help desk systems projects, including planning, management status reporting, system specifications, and implementation.
  • Ensure compliance with audit requirements, including change control procedures and data security.
  • Manage and coordinate with onsite and offshore Managed Services providers and NT partners to support applications and drive continuous improvement efforts.
  • Coordinate with various teams, raise support tickets, analyze root causes, and assist in efficient resolution of production issues.
  • Be available for on-call duty, including weekends, to support high and critical production issues.
  • Ability to work with vendors and support staff on support tickets and follow up regularly until resolution is found.

Requirements:

  • 5-6+ years of experience in application development/support using modern technical frameworks and architecture, including collaborating with external technology teams.
  • Support experience with multi-channel applications (web, mobile, API, etc.).
  • Past experience under DevOps or SRE roles is desirable.
  • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies.
  • Experience working on projects in Agile/XP environments.
  • Familiarity with technologies such as Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS, and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, and Oracle PL/SQL.
  • Strong communication and interpersonal skills, along with a solid technical background, are essential.
  • Ability to multitask in a fast-paced environment and explain technical issues in layman's terms.
  • Strong leadership and team player skills to work as part of a global support team, cross-training, and supporting multiple critical client-facing applications.
  • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors, and clients.


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