Operations Analyst Dispatcher

2 days ago


Norfolk, Virginia, United States MKS2 Technologies Full time
Job Title: Operations Analyst Dispatcher

MKS2 Technologies, a leading provider of innovative technology solutions, is seeking a skilled Operations Analyst Dispatcher to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our clients.

Key Responsibilities:

  • Monitor and respond to outage trouble calls in a timely and efficient manner.
  • Analyze calls to locate problems and prioritize emergency and non-emergency work for first responders.
  • Communicate effectively with customers about their power issues, providing clear and concise information.

Requirements:

  • High School Diploma or GED required.
  • Experience in 911 dispatch centers, utility dispatch, or call center customer service preferred.
  • Strong communication and customer service skills.
  • Ability to multitask and handle changing priorities.

What We Offer:

  • A competitive hourly rate of $22/hour, plus benefits.
  • A 12-month contract with the option to extend or convert.
  • Overtime opportunities due to weather conditions and staffing needs.

About MKS2 Technologies:

MKS2 Technologies is a proud Equal Employment Opportunity / Affirmative Action employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our clients.



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