Help Desk Technician

6 days ago

Fredericksburg, Virginia, United States Telos Corporation Full time

Job Title: Help Desk Technician

Job Description:

The Help Desk Technician role at Telos Corporation involves providing Tier I & II support to our customer user base. This position requires a strong understanding of IT systems and the ability to troubleshoot and resolve technical issues.

Responsibilities:

  • Create and manage end-user tickets using the Remedy ticketing system.
  • Perform daily helpdesk checks and user and computer management within Microsoft Active Directory.
  • Provision and manage NIPRNET/SIPRNET Defense Enterprise Email accounts.
  • Issue and receive equipment to/from end-users as needed.
  • Order and maintain printer consumables and other end-user items as needed.

Operations Support:

  • Provide CAC/PIV certificate and account management support.
  • Support iPhone and iPad distribution and operations.
  • Support printer and fax operations.
  • Support Monitor / KVM / Workstation and desk phone operations.

Implementation:

  • Perform new equipment installations as needed.
  • Process and perform user move requests as needed.
  • Perform equipment lifecycle requests as needed.

Troubleshooting:

  • Provide Tier I & II desktop support for troubleshooting and problem resolution as required.

Security:

  • Apply and update software on all end-user equipment on NIPRNET/SIPRNET/ACCM/JWICS to maintain USCYBERCOM IAVM compliance.
  • Apply and update DISA Security Technical Implementation Guides (STIG) to all end-user equipment.
  • Work with the IA Engineer, ISSO, and ISSM to comply with all USCYBERCOM security guidelines.
  • Comply with all Air Force guidelines.
  • Work with the IA Engineer, ISSO, and ISSM to remediate all discovered vulnerabilities in a timely manner.

Documentation:

  • Document and maintain current user documentation and checklists.
  • Maintain user folders.
  • Provide a weekly status of activities performed and/or completed.

Equipment Acquisition / Accountability / Disposal:

  • Input Purchase Orders into the government Purchase Order system.
  • Inventory, asset tag, and add to inventory database all end-user equipment received.
  • Update inventory database when equipment is moved, fielded, or removed from service.
  • Work with and assist all equipment custodians with annual inventory of equipment.
  • Work with and assist all equipment custodians with DRMO process of equipment that is no longer needed.

Requirements:

  • Must possess a current SECRET and be eligible for TS/SCI security clearance.
  • A+ or MTA (Microsoft Technology Associate) certification.
  • Security + certification.
  • Candidate must have a minimum of 3 years of general IT support experience.
  • Must meet DoD 8570 certification compliance at the IAT II level.

Additional Items:

  • Must be able to lift up to 70lbs.
  • Some travel between agency sites may be required to perform duties.
  • The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Telos Corporation is an EEO/AA employer.

Job Type: Full-Time

Location: Fredericksburg, VA 22401 US (Primary)

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