Heavy Equipment Service Manager
4 weeks ago
Heavy Equipment Service Manager Job Summary
Gpac is seeking a highly skilled Heavy Equipment Service Manager to lead our dynamic team. As a seasoned professional with a passion for great customer service and quality repairs, you will thrive in a fast-paced environment.
About Us:
Gpac is working with a long-standing heavy equipment company that prides itself on a multi-generational business with a family-friendly atmosphere. Our company resolves to get your problem solved quickly and correctly, every time.
Responsibilities:
- Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Manages department goals and budgets
- Develops business with existing and new customers through promotional programs, customer visits, and networking
- Submits all service warranty paperwork and claims on time
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Requirements:
- Technical school certificate or equivalent work experience
- Minimum of 5 years of experience in a service department working as a technician
- Previous management or shop foreman experience is strongly preferred
- Ability to lead and manage employees
- Solid parts and machinery knowledge
- Excellent customer service and selling skills
Physical Requirements:
- Ability to lift, manipulate, and move items weighing upwards of 50 lbs. repeatedly
- Exposure to dust, fumes, gases and chemicals
- Regularly works near moving mechanical parts
- Requires good manual dexterity
Benefits:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Retirement savings plan
- Opportunities for professional development and advancement
- Vibrant, team-oriented work environment
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