Customer Service Representative

1 week ago


Salt Lake, Utah, United States Ascensus Full time
Job Summary

Ascensus is seeking a highly skilled and customer-focused Call Center Representative to join our team. As a key member of our service center team, you will be responsible for providing exceptional customer service and processing for account-based employee benefit plans.

Key Responsibilities
  • Handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products, or plans.
  • Provide high-quality service to all callers using phone, email, or chat.
  • Explain benefits and plan provisions, review claims information, and update account owner contacts using provided processes.
  • Support efficient administration of plans and department practices.
Requirements
  • High school diploma or GED, and further applicable education or equivalent experience.
  • 1+ years of experience within a client service setting within financial services preferred.
  • Knowledge of tax-advantaged accounts and benefit plans, insurance, and/or claims or payments, preferred.
  • Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
  • Excellent listening, verbal, and written skills.
  • Detail-oriented, flexible, and self-motivated.
What We Offer

Ascensus offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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