AVP, Client Service Officer-Transaction Banking

2 weeks ago

Tempe, Arizona, United States MUFG Full time
Unlock Your Potential with MUFG

Are you ready to make a meaningful impact in the world of finance? At Mitsubishi UFJ Financial Group (MUFG), we're on a mission to be the world's most trusted financial group. We're looking for talented individuals like you to join our team and help us achieve our vision.

Role Summary:

The Client Service Officer will serve as a key point of contact for Transaction Banking of the Americas Corporate clients, providing exceptional support for their day-to-day cash management banking needs. This role requires a strong understanding of cash management products and the ability to resolve complex client issues in a timely and accurate manner.

Key Responsibilities:

  • Support a portfolio of clients and internal service partners to address their needs and provide solutions.
  • Utilize cash management product knowledge to resolve challenging client issues and conduct root cause analysis.
  • Provide excellent client service support and respond to client inquiries in a timely manner.
  • Ensure policy guidelines are followed to mitigate risk and compliance issues.

Qualifications:

  • Minimum 3 years' experience with Client Service and Cash Management products.
  • Solid working knowledge of ACH, Wires, Payable/Receivables, Transmissions, and Fraud Protection Services.
  • Excellent communication, customer service, and problem-solving skills.
  • Strong analytical skills and excellent interpersonal skills.
  • Strong written and verbal communications. Japanese Communication skills are required.
  • Ability to work independently with strong time management skills.
  • Must be a team player who fosters a collaborative working relationship across the organization.

What We Offer:

At MUFG, we're committed to providing our colleagues with a competitive benefits package, comprehensive health and wellness benefits, retirement plans, educational assistance, and training programs. We're also proud to offer a Total Rewards program that includes paid maternity and parental bonding leave, paid vacation, sick days, and holidays.

Join Our Team:

We're an equal opportunity employer and welcome applications from diverse candidates. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive, and innovative. We're excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing our Culture Principles.

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