Customer Service Liaison

1 week ago


Casa Grande, Arizona, United States BCforward Full time

BCforward is a leading organization dedicated to providing exceptional customer service experiences. We are currently seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team.

Job Summary: As a Customer Service Representative, you will be responsible for providing top-notch support to our clients through various communication channels. Your role will involve greeting clients, assessing their needs, and routing them to the appropriate staff member or resources.

About the Role:

  • Provide exceptional customer service via phone, email, or in-person interactions.
  • Assess client needs and refer them to relevant resources or staff members.
  • Routinely manage high volumes of incoming calls and messages.
  • Direct clients and information to assigned case managers as needed.
  • Prepare outgoing mail according to office procedures.

Requirements: To excel in this role, you will need a minimum of 1 year of consecutive customer service experience. A degree is not required, but strong communication and problem-solving skills are essential. If you're passionate about delivering outstanding customer experiences and have a knack for resolving issues efficiently, we encourage you to apply.

Salary: $15.79 per hour, paid bi-weekly. This rate is competitive for the Casa Grande, AZ area.



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