Chief Retail Operations Manager

6 hours ago


Clinton, Mississippi, United States Petco Full time
About Petco

At Petco, we're passionate about pets. We believe in creating a better world for pets, pet parents, and people.

Job Summary

We're seeking an experienced Chief Retail Operations Manager to lead our retail operations team at Petco. As a key member of our leadership team, you will be responsible for driving sales growth, improving operational efficiency, and ensuring exceptional customer service across all stores.

Responsibilities
  • Lead the development and implementation of retail operations strategies to drive sales growth, improve profitability, and enhance customer experience.
  • Collaborate with cross-functional teams to align on business objectives, share best practices, and identify areas for improvement.
  • Develop and maintain a high-performing team by providing coaching, training, and performance management.
  • Analyze sales data, market trends, and competitor activity to inform strategic decisions and drive business results.
  • Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
Requirements

To succeed as our Chief Retail Operations Manager, you'll need:

  • A minimum of 5 years of experience in retail operations or a related field.
  • Proven track record of driving sales growth, improving operational efficiency, and enhancing customer experience.
  • Strong leadership and management skills, with the ability to coach, train, and develop high-performing teams.
  • Excellent analytical and problem-solving skills, with the ability to analyze complex data sets and drive business insights.
  • Ability to communicate effectively with diverse stakeholders, including employees, customers, and suppliers.
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and bonus opportunities.



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