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Healthcare Customer Service Representative

2 months ago

Pikeville, Kentucky, United States First Care Management Company Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Specialist to join our team at First Care Management Company. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients, ensuring a positive and efficient experience from the moment they arrive to the moment they depart.

Key Responsibilities
  • Provide outstanding customer service, addressing patient concerns and questions in a friendly and professional manner
  • Complete the registration process, accurately entering demographic information and verifying insurance
  • Collect co-payments and handle incoming mail and faxes, routing them to the appropriate individual or department
  • Assist with making patient referrals and calling in prescriptions, ensuring seamless communication with our medical team
  • Perform other administrative tasks as required, supporting the smooth operation of our front desk
Requirements
  • Bachelor's degree in business, healthcare, or a related field (preferred)
  • At least 1 year of experience in a healthcare front desk role, with a proven track record of exceptional customer service
  • Ability to enter data quickly and accurately, with a keen eye for detail
  • Strong communication and teamwork skills, with a passion for helping others
About First Care Management Company

We are a leading provider of walk-in, urgent, and occupational medicine services, dedicated to transforming the delivery of healthcare through outstanding customer service, convenience, and affordability. Our mission is to build trusting relationships between our employees, patients, and partners, and we are committed to creating a positive and productive work environment for all our team members.