Customer Service Professional

7 days ago


Olathe, Kansas, United States Zurich Insurance Group Full time

About Us:

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Zurich North America has over 150 years of experience managing risk and supporting resilience for businesses and individuals. We are a leading provider of commercial property-casualty insurance solutions and risk management products.

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Career Advancement:

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We offer ongoing career development opportunities, a comprehensive employee benefits package, and competitive compensation. The estimated salary for this role is $65,000 - $80,000 per year, depending on experience.

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Job Responsibilities:

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You will collaborate with internal business partners to resolve customer billing inquiries, provide excellent verbal and written communication skills, and de-escalate complex situations. You will work in our Overland Park, Kansas office or remotely in a hybrid schedule.

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Qualifications:

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  • High School Diploma or Equivalent and 3 or more years of experience in Account Management">
  • Zurich Certified Insurance Apprentice with an associate degree and 1 or more years of experience in Account Management">
  • Billing experience, excellent people skills, analytical problem-solving skills, and critical thinking skills">
  • Robust experience with Microsoft Office and CRM software like Salesforce">
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Work Environment:

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Our Overland Park, Kansas office offers a collaborative work environment with a hybrid schedule. We prioritize work-life balance and offer flexible working arrangements to support our employees' needs.

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EEO Statement:

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Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status. EOE disability/vet



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