Hotel Front Desk Representative

1 day ago


Ann Arbor, Michigan, United States Graham Hotel Systems Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Graham Hotel Systems. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Greet guests with a warm and welcoming smile, using positive and clear communication to understand their needs and preferences.
  • Process guest registrations, including verifying information, assigning rooms, and providing welcome folders.
  • Handle cash, credit card transactions, and other forms of payment, ensuring accuracy and attention to detail.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including weekends and holidays.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
Benefits
  • Competitive hourly rate.
  • Free meal with each shift.
  • Discounted bus pass.
  • Employee discounts on hotel rooms and restaurant purchases.
  • Bi-Weekly pay.
  • Paid Time Off accrues each pay period.
  • Health Insurance (avg. 30+ hrs per week).
  • Dental Insurance (avg. 30+ hrs per week).
  • Vision Insurance (avg. 30+ hrs per week).
  • Life Insurance (avg. 30+ hrs per week).
  • Aflac (avg. 30+ hrs per week).
  • 401(k).


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