Hotel Front Desk Representative
1 day ago
We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Graham Hotel Systems. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities- Greet guests with a warm and welcoming smile, using positive and clear communication to understand their needs and preferences.
- Process guest registrations, including verifying information, assigning rooms, and providing welcome folders.
- Handle cash, credit card transactions, and other forms of payment, ensuring accuracy and attention to detail.
- Respond to guest inquiries and resolve issues in a professional and courteous manner.
- Collaborate with other departments to ensure seamless guest experiences.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to work a variety of shifts, including weekends and holidays.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Competitive hourly rate.
- Free meal with each shift.
- Discounted bus pass.
- Employee discounts on hotel rooms and restaurant purchases.
- Bi-Weekly pay.
- Paid Time Off accrues each pay period.
- Health Insurance (avg. 30+ hrs per week).
- Dental Insurance (avg. 30+ hrs per week).
- Vision Insurance (avg. 30+ hrs per week).
- Life Insurance (avg. 30+ hrs per week).
- Aflac (avg. 30+ hrs per week).
- 401(k).
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