Customer Service Ambassador
2 weeks ago
We are seeking a highly skilled and motivated Customer Service Ambassador to join our team at Sunbelt Federal Credit Union. As a key member of our operations, you will be responsible for delivering exceptional customer service and promoting financial well-being among our members.
Essential Functions- Creates, maintains, and enhances member relationships, ensuring an exceptional member experience.
- Maintains in-depth knowledge of Credit Union products, services, policies, and applicable regulations.
- Effectively cross-sells more complex loan products, which may be referred to more experienced member service staff.
This is a full-time position based in Gulfport, with occasional travel required during training. The ideal candidate will possess excellent communication skills, a strong understanding of banking software applications, and the ability to work effectively in a fast-paced environment.
Responsibilities:
- Assists members with servicing loans by processing such items as payoffs, refinances, payment extensions, and payment due date changes.
- Supports the credit union's mission by providing services in an expeditious and courteous manner, educating members about available products and services.
Requirements:
- High School Graduate or Equivalent (GED)
- Fluency in English required
- Excellent customer service and interpersonal skills
- Working knowledge of SFCU products, services, policies, and procedures
The salary for this position is approximately $20-$24 per hour, with potential for incentives based on performance. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan with 100% match, and paid time off.
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