Customer Service Ambassador

2 weeks ago


Gulfport, Mississippi, United States Sunbelt Federal Credit Union Full time
About the Opportunity

We are seeking a highly skilled and motivated Customer Service Ambassador to join our team at Sunbelt Federal Credit Union. As a key member of our operations, you will be responsible for delivering exceptional customer service and promoting financial well-being among our members.

Essential Functions
  • Creates, maintains, and enhances member relationships, ensuring an exceptional member experience.
  • Maintains in-depth knowledge of Credit Union products, services, policies, and applicable regulations.
  • Effectively cross-sells more complex loan products, which may be referred to more experienced member service staff.

This is a full-time position based in Gulfport, with occasional travel required during training. The ideal candidate will possess excellent communication skills, a strong understanding of banking software applications, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  1. Assists members with servicing loans by processing such items as payoffs, refinances, payment extensions, and payment due date changes.
  2. Supports the credit union's mission by providing services in an expeditious and courteous manner, educating members about available products and services.

Requirements:

  • High School Graduate or Equivalent (GED)
  • Fluency in English required
  • Excellent customer service and interpersonal skills
  • Working knowledge of SFCU products, services, policies, and procedures

The salary for this position is approximately $20-$24 per hour, with potential for incentives based on performance. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan with 100% match, and paid time off.



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