Customer Service Ambassador
4 days ago
Key Responsibilities:
• Establish and maintain strong customer relationships through regular follow-up and communication
• Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business
• Employ excellent communication skills to efficiently meet customer needs and promote business growth
• Collaborate with other agency team members to ensure seamless customer service delivery
• Stay up-to-date with industry developments and best practices to provide exceptional customer experiences
Requirements:
• Strong commitment to customer service and relationship building
• Excellent communication and interpersonal skills
• Ability to effectively relate to customers, answer their questions, and anticipate their needs
• Proactive problem-solving skills and a customer-centric approach
• Strong organizational and time management skills to prioritize multiple customer requests and tasks
Benefits:
• Competitive hourly pay plus commission/bonus structure
• Opportunities for growth and advancement within the agency
• Paid time off (vacation and personal/sick days)
• Comprehensive health benefits package
• Valuable career-building experience and professional development opportunities
We are excited about the opportunity to connect with candidates who share our passion for delivering exceptional customer experiences and driving business growth. We look forward to connecting with you.
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