Customer Service Ambassador

4 days ago


Gulfport, Mississippi, United States E.J. Roberts - State Farm Agent Full time
Job Description OverviewAs a valued member of the E.J. Roberts - State Farm Agent team, you will play a key role in delivering exceptional customer experiences that drive growth for our insurance agency. Your exceptional communication skills, customer-centric approach, and passion for helping others make you an ideal fit for this position. You will have the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Key Responsibilities:
• Establish and maintain strong customer relationships through regular follow-up and communication
• Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business
• Employ excellent communication skills to efficiently meet customer needs and promote business growth
• Collaborate with other agency team members to ensure seamless customer service delivery
• Stay up-to-date with industry developments and best practices to provide exceptional customer experiences

Requirements:
• Strong commitment to customer service and relationship building
• Excellent communication and interpersonal skills
• Ability to effectively relate to customers, answer their questions, and anticipate their needs
• Proactive problem-solving skills and a customer-centric approach
• Strong organizational and time management skills to prioritize multiple customer requests and tasks

Benefits:
• Competitive hourly pay plus commission/bonus structure
• Opportunities for growth and advancement within the agency
• Paid time off (vacation and personal/sick days)
• Comprehensive health benefits package
• Valuable career-building experience and professional development opportunities

We are excited about the opportunity to connect with candidates who share our passion for delivering exceptional customer experiences and driving business growth. We look forward to connecting with you.
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