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Customer Service Representative

2 months ago

Brawley California, United States Domino's Franchise Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Domino's Pizza. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, both in person and over the phone. You will also be responsible for operating all equipment, stocking ingredients, preparing products, and receiving and processing telephone orders.

**Key Responsibilities:**

* Operate all equipment, including pizza ovens and cash registers
* Stock ingredients from delivery area to storage, work area, and walk-in cooler
* Prepare products, including pizzas, salads, and sandwiches
* Receive and process telephone orders
* Take inventory and complete associated paperwork
* Clean equipment and facility approximately daily

**Requirements:**

* Ability to comprehend and give correct written instruction
* Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
* Essential skills: ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
* Must be able to make correct change
* Verbal, written, and telephone skills to take and process order
* Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movement with speed
* Ability to enter orders using a computer keyboard or touch screen
* Standing most tasks are performed from a standing position
* Walking surfaces include ceramic tile or brick with linoleum in some food process areas
* Height of work surfaces is between 36 and 48
* Walking is generally in short distances for short periods
* Sitting: paper work is normally completed in an office at a desk or table
* Lifting: bulk product deliveries are made twice a week or more and are unloaded by team members using hand trucks
* Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimension of up to 3' X 1.5'
* Cases are usually lifted from the floor and stocked onto shelves up to 72 high
* Large cans, weighing 3 pounds 7 ounces are carried from the work station to storage shelves
* Occasionally pizza sauce weighing 30 pounds are carried from the storage area to the front of the store
* Tray of pizza dough are carried two at a time over short distances, and weighing about 12 pounds per tray
* Climbing: team members must infrequently navigate stairs or climb a ladder to change light bulbs, or clean ovens; wash walls
* Stooping/bending: forward bending at the waist is necessary at the pizza prep table
* Toe room is present, but workers are unable to flex at the knee while standing at this position
* Duration of this position is about 30 to 45 seconds at one time, repeated continuously during the day
* Forward bending is also present at the front counter and when stocking ingredients
* Crouching/Squatting: performed occasionally to stock shelve and to clean low areas
* Reaching: performed continuously up and down and forward
* Workers reach above 72 occasionally to turn on/off controls, and lift and lower objects to and from shelves
* Works reaching down to perform such task as scooping corn meal from the barrel or washing dishes
* Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering the phones
* Hand Tasks: hand-eye coordination is essential
* Use of both hands is continuous during the day
* Frequently activities require use of both hands
* Shaping pizza dough requires both hands and a forceful use of forearms and wrists
* Workers must manipulate a pizza peel when removing pizza from the oven and when folding cardboard boxes
* Frequent and /or forceful pinching is required in the folding of boxes
* Team member must be able to grasp cans, phones, the pizza cutter, and pizza peel, and boxes
* Tool and Equipment: team member may be required to utilize pens, computer, telephones, calculator, pizza cutters, and pizza peels
", "Work Environment": "Our team members work in a fast-paced environment with a focus on providing excellent customer service. The work environment is dynamic and requires the ability to multitask and work well under pressure.

**Physical Demands:**

* Standing most tasks are performed from a standing position
* Walking surfaces include ceramic tile or brick with linoleum in some food process areas
* Height of work surfaces is between 36 and 48
* Walking is generally in short distances for short periods
* Sitting: paper work is normally completed in an office at a desk or table
* Lifting: bulk product deliveries are made twice a week or more and are unloaded by team members using hand trucks
* Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimension of up to 3' X 1.5'
* Cases are usually lifted from the floor and stocked onto shelves up to 72 high
* Large cans, weighing 3 pounds 7 ounces are carried from the work station to storage shelves
* Occasionally pizza sauce weighing 30 pounds are carried from the storage area to the front of the store
* Tray of pizza dough are carried two at a time over short distances, and weighing about 12 pounds per tray
* Climbing: team members must infrequently navigate stairs or climb a ladder to change light bulbs, or clean ovens; wash walls
* Stooping/bending: forward bending at the waist is necessary at the pizza prep table
* Toe room is present, but workers are unable to flex at the knee while standing at this position
* Duration of this position is about 30 to 45 seconds at one time, repeated continuously during the day
* Forward bending is also present at the front counter and when stocking ingredients
* Crouching/Squatting: performed occasionally to stock shelve and to clean low areas
* Reaching: performed continuously up and down and forward
* Workers reach above 72 occasionally to turn on/off controls, and lift and lower objects to and from shelves
* Works reaching down to perform such task as scooping corn meal from the barrel or washing dishes
* Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering the phones
* Hand Tasks: hand-eye coordination is essential
* Use of both hands is continuous during the day
* Frequently activities require use of both hands
* Shaping pizza dough requires both hands and a forceful use of forearms and wrists
* Workers must manipulate a pizza peel when removing pizza from the oven and when folding cardboard boxes
* Frequent and /or forceful pinching is required in the folding of boxes
* Team member must be able to grasp cans, phones, the pizza cutter, and pizza peel, and boxes
* Tool and Equipment: team member may be required to utilize pens, computer, telephones, calculator, pizza cutters, and pizza peels
", "What We Offer": "We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

**Why Join Our Team:**

* We are a dynamic and fast-paced environment that requires the ability to multitask and work well under pressure
* We offer a competitive salary and benefits package
* Opportunities for career advancement and professional growth
* A fun and supportive work environment
* The opportunity to work with a team of dedicated and passionate individuals
* The chance to make a difference in the lives of our customers
* The opportunity to learn new skills and take on new challenges
* The chance to be part of a successful and growing company
"}