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Spa Attendant

2 months ago

Airway Heights, Washington, United States Northern Quest Resort & Casino Full time
Job Summary

We are seeking a highly skilled and customer-focused Spa Attendant to join our team at Northern Quest Resort & Casino. As a Spa Attendant, you will be responsible for providing exceptional guest service, maintaining a clean and welcoming environment, and ensuring that our guests have a memorable and relaxing experience.

Key Responsibilities
  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Maintain a clean and organized spa environment, adhering to high standards of cleanliness and sanitation.
  • Communicate effectively with guests, treatment providers, and other staff members to ensure seamless service delivery.
  • Assist with the preparation and setup of treatment rooms, ensuring that all necessary products and supplies are available.
  • Requisition supplies and spa collateral as needed, maintaining accurate inventory levels.
  • Participate in scheduled meetings and trainings to stay up-to-date on spa protocols and procedures.
  • Conduct inventory of products and supplies, reporting any discrepancies or issues to management.
  • Maintain a consistent, regular good attendance record, adhering to Northern Quest Resort & Casino's attendance policies.
Requirements
  • High school diploma or general education degree (GED) required.
  • Previous guest service experience required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Working knowledge of spa-related computer software and systems.
  • Ability to obtain and maintain a Tribal Work Permit, as well as other required certifications and licenses.
Working Conditions

The work environment is fast-paced and dynamic, with a focus on providing exceptional guest service. The Spa Attendant will be required to work varying schedules, including evenings, weekends, and holidays, to meet the needs of our guests.

The Spa Attendant will be exposed to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The noise level in the work environment is usually moderate.