IT Infrastructure Manager
6 days ago
Charles IT is a rapidly expanding IT company recognized for its exceptional service, endless improvement, and passionate people. We foster a supportive environment where every team member can thrive, promoting work-life balance and a strong sense of belonging.
Responsibilities- Lead complex technical projects and provide expert-level support to ensure seamless operations of cloud infrastructure.
- Design and implement innovative solutions to resolve technical issues for end users, utilizing expertise in Microsoft-related technologies, including Windows Server, Office 365/Exchange, SQL, SharePoint, and virtual environments.
- Support the implementation of backup and disaster recovery solutions, as well as configure and install various network devices and services, including WAN and LAN connectivity, routers, firewalls, and security.
- Liaise with third-party vendors and other IT personnel to resolve problems efficiently.
- Maintain strong client system documentation, including system reviews and recommendations, and effectively communicate with customers on ticket progress, impending changes, or agreed outages.
- Bachelor's degree or equivalent in the IT field.
- MD-102 or VCP 6/6.5 certification (preferred).
- 7+ years of experience in IT (preferred).
- Experience with Cisco, Meraki, Datto, VMware, Office 365, and Mac OS (a plus).
- AWS or Azure experience (a plus).
- Strong communication skills with the ability to collaborate in a team environment.
- High attention to detail and organization, with the ability to manage multiple tasks efficiently.
Charles IT offers a competitive benefits package including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, bonuses, free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings, professional development, and more.
Our Commitment to InclusionCharles IT is committed to creating an inclusive environment for all employees. We welcome and encourage diverse perspectives and do not discriminate based on protected categories.
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