Customer Service Representative

1 week ago

Cheyenne, Wyoming, United States Wells Fargo Full time
About Wells Fargo

At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. Our company culture is built on a foundation of teamwork, innovation, and a commitment to making a positive impact in the communities we serve.

About this Role

We are seeking a Teller to join our Consumer, Small & Business Banking division, as a part of our National Branch Network. As a Teller, you will play a critical role in providing exceptional customer service and helping our customers achieve their financial goals. You will be responsible for processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will also complete operational activities while minimizing risks under established policies and procedures.

Key Responsibilities

- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies and procedures
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles

Requirements

- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

What We Offer

- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance

Why Wells Fargo

We are a company that values diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to our success and to creating a positive impact in the communities we serve. We are committed to building a workplace that is free from bias and where everyone has the opportunity to thrive. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

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