Sales Administrator for HVAC Representative Firm

6 days ago

Winter Park, Florida, United States Integrated Cooling Solutions LLC Full time

We are seeking an experienced Sales Administrator to join our team at Integrated Cooling Solutions LLC in Florida. As a key member of our sales support team, you will play a vital role in ensuring timely delivery and customer satisfaction.

The ideal candidate will have 2+ years of experience in sales support, administration, or a similar role, with a strong background in Microsoft Office Suite, CRM software, ERP systems, and relevant technical tools.

A competitive salary is offered for this position, estimated to be around $60,000-$80,000 per year, based on industry standards and the level of expertise required.

Job Responsibilities:

  • Handle sales and parts orders for timely delivery and customer satisfaction.
  • Manage warranty, service requests, RGAs, and start-ups.
  • Send Notice-to-Owner requests for jobs over $5,000, ensure compliance with state regulations, and request lien releases.
  • Resolve customer inquiries, issues, and complaints.
  • Maintain accurate customer information in CRM systems.
  • Coordinate with sales, marketing, and logistics teams to streamline operations.
  • Manage sales documentation including contracts, invoices, and purchase orders.
  • Resolve customer invoice disputes and receivables backlog with accounting.
  • Set up new vendors and customers in systems.
  • Coordinate with supply chain for product availability and track shipments.

Required Skills and Qualifications:

  • Education: A high school diploma or equivalent; an associate's or bachelor's degree in business administration, marketing, or a related field is a plus, additional certifications and qualifications are also a plus.
  • Experience: 2+ years of experience in sales support, administration, or a similar role; experience in the HVAC industry is preferred but not required.
  • Proficiency with Microsoft Office Suite, CRM software, ERP systems, and relevant technical tools.
  • Knowledge of sales processes and customer service principles.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to prioritize effectively.
  • Diligence and accuracy in order processing and record keeping.
  • Strong customer service skills for prompt issue resolution.
  • Problem-solving ability with effective implementation of solutions.
  • Collaborative attitude and ability to work effectively within a team environment.

About Us:

  • People-First Culture: We value trust, integrity, and an entrepreneurial mindset.
  • We are problem solvers: No challenge goes unanswered, we'll figure it out.
  • Statewide Opportunities: Project and location versatility across Florida.
  • Professional and personal advancements: Ongoing training and competitive compensation and benefits package.
  • Unleash Your Potential: Innovate and grow with us.

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