Customer Service Associate

2 weeks ago


Carol Stream, Illinois, United States Snap-on Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Snap-on. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries regarding pricing, expediting, quotes, complaints, shortages, and overages.
  • Match customer requirements with standard products and services.
  • Prepare quotes for standard products, as required.
  • Process orders into our computer system.
  • Prepare repair quotes and perform follow-up on repair orders.
  • Issue debits and credits and process returned goods.
  • Interface with other employees to obtain information needed to respond to customer inquiries.
  • Coordinate export shipments with freight companies as directed by distributors, ensuring all export documentation is accurate.
  • Access, update, and maintain customer computer database and manual record-keeping system for individual accounts.
  • Prepare and follow ISO documents and procedures, as needed.
Requirements
  • High school diploma or equivalent required.
  • Proficient in Microsoft Office, including Excel.
  • Must be able to operate office equipment, such as a fax machine and copier.
  • Pleasant telephone manner and ability to effectively communicate with customers.
  • Strong ability to multi-task and juggle multiple priorities.
  • Customer service experience within a manufacturing company is preferred.
What We Offer

We offer a complete benefits package, which includes medical, dental, vision, life insurance, tuition reimbursement, paid vacation days, and more. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.



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