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Event Services Technician

2 months ago

San Diego, California, United States Pinnacle Live Full time
Event Services Technician

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues who demand better. We're looking for dedicated, determined individuals to join our team as Event Services Technicians.

Job Summary:

The Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operations of technology solutions in a hotel or hospitality environment. This role requires delivering unmatched customer service to our guests and clients, with a focus on ensuring all events are executed according to Company SOPs.

Key Responsibilities:

  • Ensure all event sets and strikes are completed according to Company SOPs.
  • Greet guests/clients before the event and provide clear instructions on operating equipment.
  • Provide continued communication with the client to ensure the success of all events.
  • Follows through on all client requests.
  • Look for opportunities to enhance client's event.
  • Maintain accurate client event information within the Company's business systems.
  • Review daily invoices with the client and obtain client's signature on invoice(s).
  • Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and/or damage.
  • Ensure all inventory is in good working order and in rental condition.
  • Ensure any lost, stolen, or damaged equipment is immediately reported to management.
  • Ensure inventory is secure from theft and/or damage.
  • Make sure all Company occupied areas are clean, organized, and up to Company standards.
  • Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
  • Comply with all Company policies and procedures.
  • Other duties as assigned.

Requirements:

  • High School Graduate or equivalent.
  • Prior exposure to audio-visual and/or hospitality industry.
  • Computer proficiency (hardware, software, and networking).

Preferred Skills and Knowledge:

  • Strong technical aptitude.
  • Good working knowledge of computer hardware and software.
  • Planning ability; able to plan and prioritize.
  • Strong interpersonal skills.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong team player orientation.
  • Commitment to best-in-class customer service for internal and external stakeholders.
  • Professional appearance.

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer. We are committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.