Customer Service Representative

4 weeks ago


Flowery Branch, Georgia, United States THE UPS STORE Full time
Job Summary

The Customer Service Representative at THE UPS STORE is responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, and a friendly and genuinely helpful demeanor.

Key Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean and safe working environment

Requirements:

  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

Benefits:

  • Paid vacation
  • Sales commission
  • Health coverage


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