Customer Service Representative

4 weeks ago


Flowery Branch, Georgia, United States HR Value Partners LLC Full time

Customer Service Representative Job Description

ETI Solid State Lighting is seeking a dedicated, customer-focused Customer Service Representative to join our team. In this full-time role, you'll be the key point of contact for customers, handling everything from order processing to issue resolution with a positive attitude and keen attention to detail.

Responsibilities:

  • Process customer orders through our computer systems.
  • Respond to customer inquiries via phone and email, providing accurate information about our products and services.
  • Troubleshoot product-related issues, assist with credit issues, and handle refunds and exchanges.
  • Maintain and update customer records after each interaction.
  • Address customer questions regarding warranties and terms of sale.

Qualifications:

  • 1-2 years of experience in customer service or call center roles (related experience like retail or hospitality is also considered).
  • Strong communication skills, both written and verbal.
  • A customer-first attitude with a problem-solving mindset.
  • Familiarity with CRM software or customer management tools is a plus, but we're willing to train the right candidate.

At ETI Solid State Lighting, we value your contributions and believe in fostering a collaborative and supportive team environment. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, paid time off, and retirement plans, so you're supported both at work and in your personal life.



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