Customer Service Representative
4 weeks ago
Customer Service Representative Job Description
ETI Solid State Lighting is seeking a dedicated, customer-focused Customer Service Representative to join our team. In this full-time role, you'll be the key point of contact for customers, handling everything from order processing to issue resolution with a positive attitude and keen attention to detail.
Responsibilities:
- Process customer orders through our computer systems.
- Respond to customer inquiries via phone and email, providing accurate information about our products and services.
- Troubleshoot product-related issues, assist with credit issues, and handle refunds and exchanges.
- Maintain and update customer records after each interaction.
- Address customer questions regarding warranties and terms of sale.
Qualifications:
- 1-2 years of experience in customer service or call center roles (related experience like retail or hospitality is also considered).
- Strong communication skills, both written and verbal.
- A customer-first attitude with a problem-solving mindset.
- Familiarity with CRM software or customer management tools is a plus, but we're willing to train the right candidate.
At ETI Solid State Lighting, we value your contributions and believe in fostering a collaborative and supportive team environment. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, paid time off, and retirement plans, so you're supported both at work and in your personal life.
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