Operations Manager

3 weeks ago


Lexington, Kentucky, United States Zips Car Wash Full time
About the Position

We are seeking a highly skilled Operations Manager to oversee the day-to-day activities of our car wash site in Lexington, KY. As an integral part of our team, you will be responsible for ensuring the site runs smoothly and efficiently, providing exceptional customer service, and driving sales through effective promotion of our Unlimited Wash Club.

Responsibilities
  • Maintain a clean and well-maintained facility to ensure a positive customer experience.
  • Recruit, interview, hire, and train site-level team members, including Customer Service Associates, Leads, and Assistant Managers.
  • Create and assign schedules for team members, setting clear financial goals and sales targets.
  • Open and close the site, overseeing daily operations, performing minor equipment repairs, and engaging customers to promote our services.
  • Monitor labor percentages, chemical usage, and preventative maintenance to optimize site performance.
  • Ensure timely completion of daily, weekly, and monthly reporting, as well as consistently upholding company policies.
Requirements
  • 2 years of management experience, preferably in retail or customer-facing roles.
  • 3 years of sales or customer service experience, with a focus on achieving targets and delivering excellent service.
  • Able to work flexible hours, including days, nights, weekends, and special events in a fast-paced environment.
  • High School Diploma or Equivalent; Associate degree or higher in business or related field is preferred.
Compensation and Benefits

The starting salary for this position is $45,000 per year, plus bonus and commission pay. Additional benefits include daily pay, tuition reimbursement, free car washes, 401K match, health, dental, and vision insurance, and paid time off.


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