Customer Service Representative
2 days ago
About the Job
We are seeking a skilled Customer Service Representative to join our team at Boulder Housing Partners. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents and stakeholders.
Job Summary
The successful candidate will have 2-3 years of experience in customer-facing roles, with a strong track record of delivering excellent service in fast-paced environments. You will be bilingual in both written and spoken Spanish/English, with the ability to communicate effectively with individuals from diverse backgrounds.
Key Responsibilities
- Respond to phone calls, emails, and in-person inquiries from residents and stakeholders
- Provide information on housing programs, applications, and community resources
- Enter data into various software systems, including Yardi and Excel
- Sort and distribute mail, and process outgoing mail
- Assist with lease-ups and provide basic tenant ledger support
- Create cases for the Resident Services Department using Yardi Case Manager
Requirements
- 2-3 years of experience in customer-facing roles
- Bilingual in both written and spoken Spanish/English
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Strong time management and organizational skills
Benefits
We offer a competitive salary range of $20 - $23 per hour, as well as a comprehensive benefits package that includes medical, dental, vision health plans, retirement benefits, paid life insurance, and employee wellness program. Our team is committed to providing an inclusive and supportive work environment, and we welcome applicants from diverse backgrounds.
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