Customer Service Representative

1 week ago


El Paso, Texas, United States Teleperformance USA Full time

We are seeking a highly skilled Customer Service Representative to join our team as a Social Media Content Specialist at our El Paso, Texas location.

About the Role

In this exciting role, you will be responsible for moderating user-generated content on our clients' platform by reviewing strong graphic images, videos, and/or written content to ensure it meets community guidelines. You will work in a collaborative environment with a high standard of accuracy and quality.

Responsibilities
  • Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
  • Participate in frequent refresher training to always implement correct policies
  • Comply with performance indicators or parameters defined by the specific client's operation
  • Review, classify, and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
  • Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
  • Comply with corporate confidentiality policies and proper handling of customer information to guarantee security of information
  • Participate in continuous training programs established by the company for optimal development in the role
  • Comply with all orders, instructions, procedures related, and complementary to the role
  • Able to moderate traumatic, sensitive, and potentially offensive content
  • Provide trends and insights to develop improvements to overall processes and provide recommendations for process, policy, and product improvements
  • Remain up-to-date on key workflow changes, operational guidelines, policy updates, and Community Standards
Requirements
  • Ability to WORK ON SITE at El Paso, Texas (not a work-from-home position)
  • Experience navigating internet websites, including social media, commercial websites, etc.
  • Strong emotional intelligence and resilience
  • Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
  • Attention to detail
  • Ability to be flexible in order to meet changing business needs (days off/hours)
  • Logical problem-solving skills
  • Availability to work various shifts
  • Experienced with Windows operating systems
  • Strong computer skills with ability to use multiple windows and/or programs at the same time
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED or higher (proof required to be provided)
  • Predictable and reliable attendance
  • 6 months Customer service experience preferred
  • Proven oral & written communication skills
  • Organization and work prioritization skills
What We Offer
  • $15.00-$20.00 per hour
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs


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