Reconstruction Project Coordinator

4 weeks ago

Chester, Virginia, United States Paul Davis Restoration of West Richmond Full time
About Paul Davis Restoration of West Richmond

We are a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters.

Job Summary

We are seeking a highly organized and detail-oriented Reconstruction Project Coordinator to join our team. The successful candidate will be responsible for clear and efficient project communication with customers and our team, monitoring customer experience, and ensuring smooth hand-offs between departments.

Key Responsibilities
  • Responsible for clear and efficient project communication with the customer and Paul Davis.
  • Monitors customer/homeowner experience on a day-to-day basis throughout the entirety of the job.
  • Work closely with Mitigation Project Coordinator to ensure smooth hand-off between departments.
  • Ensure that all QA/Warranty work is completed as it arises.
  • Update all job management software and files.
  • Assist in the customer/homeowner selections process.
  • Professionally handle all concerns and complaints in a timely manner.
  • Ensure jobs are started promptly and secure necessary permits.
  • Work closely with Project Managers to ensure thorough and accurate project documentation.
  • Review and validate job site documentation, including expense tracking.
  • Oversees schedules to include monitoring status and carrier SLA compliance.
  • Deliver job file for closing to Reconstruction Manager.
  • Collaborate and assist with other departments as needed.
  • Provides input to Reconstruction Manager based on customer experience and technician performance.
  • Professionally represent the Paul Davis Vision and Values.
  • Maintain professionalism in a fast-paced, customer-focused environment.
Requirements
  • 1-2+ years of proven experience in data entry or a relevant role.
  • High School diploma or equivalent.
  • Restoration industry experience is a plus but not required.
  • Highly organized and attention to detail.
  • Ability to multi-task and prioritize.
  • High level communicator.
  • Proficient in Microsoft Office & Excel.
  • Problem-solving skills.
  • Must be a strategic thinker, adaptable, and have a strong sense of immediacy.
Working Hours
  • A typical shift for this position is 7:30am – 4:30pm, Monday – Friday.
  • Requires willingness and ability to participate actively in rotating in-call shifts; operating in a dispatch and data entry role.

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