High-Tech Audio Visual Systems Engineer

3 days ago

West Chester, Pennsylvania, United States New Era Technology Full time

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. We offer Cloud, Managed, Professional, and Security services, and deliver Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for highly skilled professionals to contribute to and deliver our mission: To securely connect people, places, and information. Our team is comprised of like-minded, like-hearted individuals who share the same vision and values.

As an Audio Visual Field Engineer, you will work closely with our Engineering team to bring newly installed AV and multimedia systems to completion. Your responsibility will be to ensure that New Era Technology standards are upheld on all AV and multimedia systems.

Key Responsibilities:

  • Work with engineering team to complete drawing reviews
  • Oversee and support multiple projects occurring simultaneously
  • Review project requirements and schedule remote & onsite support time to complete projects in timely fashion
  • Support Project Managers and Engineers regarding project specific technical requirements
  • Participate in engineering discussions
  • QC systems installed by others (i.e. subcontractors, etc.)
  • Train clients on use of AV Systems
  • Support install team in installation of systems as needed
  • Crimp, solder, wire pull, label, terminate, and other technical tasks associated with AV systems
  • Fabricate AV systems in the field and inhouse as needed
  • Stage AV systems in-house as needed
  • Installing and labeling equipment into racks
  • Dressing cables in racks, under tables, in credenzas, in lecterns/podiums etc.
  • Labeling and Terminating cables both in and out of racks
  • Documentation of equipment (i.e. Serial Numbers, MAC addresses, IP Addresses, etc.)
  • Inventory control and Chain of Custody
  • Read and markup project documents
  • Maintain a clean and organized work area
  • Configure, Load, test and troubleshoot control systems programming
  • Write, load, and tweak DSP files
  • Write, load, and test basic configurable systems
  • Work closely with the programmer (whether in-house or sub-contractor)
  • Troubleshoot and repair newly installed and existing custom AV systems
  • Provide detailed daily reports of work completed and open Punch-List items
  • Read, understand and follow any consultant documentation
  • Use hand and power tools
  • Safe use of ladders, scaffolding and lifts
  • Lift heavy and bulky equipment
  • Understand and meet all deadlines
  • Resolve all customer service issues with management
  • Maintain a professional appearance and attitude
  • Work to achieve 100% customer satisfaction 100% of the time
  • Full compliance with company's policies and procedures
  • Giving excellent customer service through a professional attitude
  • Other duties as deemed necessary by management

Requirements:

  • Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
  • Understanding of how audiovisual systems function, and how to diagnose and resolve problems within those systems
  • An ability to use discretion and good judgment regard to sensitive or confidential information
  • Proficient with computers, including audiovisual applications (ClearOne, AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp, etc.)
  • Must have a clean driving record
  • Ability to work flexible hours and period domestic and international travel
  • Must have excellent organization skills
  • Must have proven multitasking skills and can work under extreme pressures
  • Must have solid soldering skills
  • Have a valid US Passport

Salary Information: $28-$33 per hour.

Job Type: Full-time

About Us: New Era Technology offers a growth-oriented, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

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