Workforce Management Director
4 weeks ago
We are seeking a seasoned Workforce Management Manager to lead our forecasting and scheduling functions. This role requires expertise in Time Series Forecasting, ERLANG, and Data Analysis. The ideal candidate will have a minimum of 5 years of experience in forecasting, strong Python or R programming skills, and a track record of successfully leading teams.
Key Responsibilities:- Provide strategic leadership and guidance to a team of workforce management professionals focused on scheduling, real-time monitoring, hiring, pipeline management, data entry, and high-level analysis.
- Develop and implement accurate workload forecasts and optimize staffing levels using ERLANG and other center models.
- Apply advanced forecasting techniques, including ARIMA, SARIMA, Holt, and other models as needed, utilizing Python or R, to improve demand projections.
- Collaborate with stakeholders to gather data requirements, reconcile conflicting objectives, and develop effective workforce strategies.
- Engage with outsourced operations in Asian countries, particularly the Philippines and India, to drive efficiency and alignment.
- Foster a culture of collaboration and continuous improvement, promoting knowledge sharing and innovative workforce management practices.
- Effectively communicate complex concepts and ideas to executive-level stakeholders.
- Conduct regular performance evaluations of the workforce management team, providing feedback and guidance for professional development.
- Stay abreast of industry trends and technological advancements in emerging technologies (AI/ML), workforce management software, and tools.
- Bachelor's degree in Statistics, Data Analysis/Science, or a related field (preferred)
- 5+ years of experience in forecasting and workforce management, with a focus on leadership and oversight
- Proven proficiency in Python or R programming languages
- In-depth knowledge and experience in ERLANG and other center models
- Familiarity with NICE CX One platform is a plus
- Strong leadership skills with the ability to inspire and motivate a team towards success
- Excellent collaboration and interpersonal skills, with the ability to reconcile conflicting objectives and build consensus
- Strong analytical mindset, with the ability to interpret complex data and provide actionable insights
- Effective presence and communication skills to engage with executive-level stakeholders
- Ability to thrive in a fast-paced environment and adapt to changing business needs
Chubb is a world leader in insurance, with operations in 54 countries. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Our company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.
We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.
-
Strategic Workforce Director
3 weeks ago
Phoenix, Arizona, United States Novartis Full timeJob Summary:The Associate Director, Workforce Forecasting & Capacity Planning is a key role, responsible for overseeing the strategy, planning, and financial modeling for Novartis PSC.This individual will help inform the PSC strategic roadmap via demand-capacity planning, competitive benchmarking, and cost-effectiveness analyses with various...
-
Phoenix, Arizona, United States Novartis Full timeJob DescriptionThe Associate Director, Workforce Forecasting and Capacity Planning is a key role responsible for overseeing the strategy, planning, and financial modeling for Novartis Patient Support Center (PSC). This individual will help inform the PSC strategic roadmap via demand-capacity planning, competitive benchmarking, and cost-effectiveness analyses...
-
Workforce Operations Manager
4 weeks ago
Phoenix, Arizona, United States Patient Service Center Full timeJob SummaryWe are seeking a highly skilled Workforce Manager to join our Patient Service Center team. The successful candidate will be responsible for overseeing the planning, coordination, and management of workforce resources to ensure optimal staffing levels and operational efficiency.Key ResponsibilitiesDevelop and implement staffing plans based on...
-
Phoenix, Arizona, United States Novartis Full timeJob DescriptionThe Associate Director, Workforce Forecasting and Capacity Planning is a key role responsible for overseeing the strategy, planning, and financial modeling for Novartis Patient Support Center (PSC). This individual will help inform the PSC strategic roadmap via demand-capacity planning, competitive benchmarking, and cost-effectiveness analyses...
-
Workforce Development Manager
4 weeks ago
Phoenix, Arizona, United States Arizona Commerce Authority Full timeJob OverviewThe Arizona Commerce Authority (ACA) is seeking a highly skilled Workforce Development Manager to oversee and manage key workforce development programs. This role combines strategic program management with strong administrative and analytical capabilities, ensuring the successful execution of initiatives that enhance Arizona's workforce...
-
Sales Director
4 weeks ago
Phoenix, Arizona, United States Arbor Lodging Management Full timeThe AC Phoenix Downtown is seeking a Sales Director to lead their Sales Team. The ideal candidate will be responsible for securing new volume accounts, growing positive relationships with existing accounts, and promoting the hotel within the local community. The Sales Director will solicit, negotiate, and generate contracted revenues from volume and group...
-
Workforce Planning Specialist
3 weeks ago
Phoenix, Arizona, United States Cable One Full timeJob Title: Workforce Planner IIJob Summary:Cable One and our family of brands are seeking a skilled Workforce Planner II to join our team. As a Workforce Planner II, you will be responsible for developing, fostering, and executing a workforce planning strategy that is driven by and complements organizational strategy.Key Responsibilities:* Develops,...
-
Area Operations and Sales Director
4 weeks ago
Phoenix, Arizona, United States 27C- GRACE MANAGEMENT INC Full timeJob SummaryWe are seeking a highly skilled and experienced Area Operations and Sales Manager to join our team at 27C - GRACE MANAGEMENT INC. This is a key leadership role that will be responsible for providing strategic direction and oversight to multiple communities within our portfolio.The successful candidate will have a proven track record of leading,...
-
Clinical Workforce Performance Analyst
4 weeks ago
Phoenix, Arizona, United States Progilisys Solutions Full timeJob OverviewThe Senior Clinical Operations Performance Analyst will play a key role in developing, coordinating, and implementing workforce analysis initiatives, activities, and reporting solutions to support management, planning, and strategy for human resource management and organization development.This position will collaborate with various departments...
-
Clinical Quality Management Director
3 weeks ago
Phoenix, Arizona, United States Triwest Healthcare Full timeClinical Quality Management DirectorTriWest Healthcare Alliance is seeking a highly skilled Clinical Quality Management Director to join our team. As a key member of our organization, you will be responsible for the development, implementation, and evaluation of our Clinical Quality Management (CQM) program.The CQM program supports the TRICARE West Region...
-
Interim Medical Director for Hospital
4 weeks ago
Phoenix, Arizona, United States Management Recruiters International Full timeInterim Med Surg Director OpportunityManagement Recruiters International is assisting a hospital in Arizona with their need for an interim Med Surg Director. The ideal candidate will support the mission, strategic plan, goals, and values of the Medical Center.Responsibilities: Provide leadership and direction to the Med Surg department Develop and implement...
-
Clinical Director
4 weeks ago
Phoenix, Arizona, United States Therapy Tree Full timeCompany Overview Therapy Tree is a leading provider of evidence-based, results-oriented therapy services for children. Our team of highly qualified therapists uses motivating and fun activities to encourage children to progress in their skills and develop a love for learning and strong self-esteem. Opportunity We are seeking a Clinical Director to manage...
-
Nurse Director
4 weeks ago
Phoenix, Arizona, United States Banner Health Full timeJob Title: Emergency Department Associate Director RNBanner Health is seeking a highly skilled and experienced Registered Nurse (RN) to fill the role of Associate Director for our Emergency Department. As a key member of our leadership team, you will be responsible for providing managerial and clinical support to patients and staff, ensuring the provision of...
-
Risk Management Director
3 weeks ago
Phoenix, Arizona, United States IASIS Healthcare Full timeJob Summary:As a key member of the IASIS Healthcare team, the Risk Management Director will be responsible for managing the Risk Management Department and its various functions, including regulatory preparedness, patient safety, and occurrence reporting. The ideal candidate will have a strong background in quality or risk management and excellent...
-
Associate Director, Materials Management
4 weeks ago
Phoenix, Arizona, United States RTX Full timeJob Title: Associate Director, Materials ManagementJob Summary:We are seeking an experienced Associate Director, Materials Management to join our team at RTX. The successful candidate will be responsible for leading the tactical and strategic efforts of several materials departments, including internal Logistics, Packaging and Delivery, 3rd party Logistics,...
-
Clinical Quality Management Director
3 weeks ago
Phoenix, Arizona, United States Triwest Healthcare Full timeJob SummaryWe are seeking a highly skilled Clinical Quality Management Director to join our team at TriWest Healthcare Alliance. As a key member of our organization, you will be responsible for the development, implementation, evaluation, and direction of the Clinical Quality Management (CQM) program that supports the TRICARE West Region T-5 contract.Key...
-
Clinical Director
4 weeks ago
Phoenix, Arizona, United States Therapy Tree Full timeJob OverviewTherapy Tree is seeking a highly skilled and experienced Clinical Director to lead the daily operations of our pediatric medical clinic. As a key member of our team, you will be responsible for managing the clinic's activities, supervising staff, and ensuring the delivery of high-quality patient care.Key Responsibilities:Establish and implement...
-
Nurse Director
4 weeks ago
Phoenix, Arizona, United States Banner Health Full timeJob Title: RN Director - PCUBanner Health is seeking a highly skilled and experienced Registered Nurse (RN) Director to lead our Progressive Care Unit (PCU) team. As a key member of our leadership team, you will be responsible for providing strategic leadership and administration in patient care, education, safety, and quality.Key Responsibilities:Develop...
-
Director of Case Management
4 weeks ago
Phoenix, Arizona, United States LifePoint Health Full timeJob DescriptionJob Title: Director, Case ManagementJob Summary: We are seeking a highly skilled and experienced Director of Case Management to lead our team in providing exceptional patient care and services. The successful candidate will have a strong background in case management, leadership, and strategic planning.Key Responsibilities:Develop and...
-
Behavioral Healthcare Director
3 weeks ago
Phoenix, Arizona, United States Haven Behavioral Healthcare Full timeHaven Behavioral Healthcare is a leading provider of acute care behavioral health services. We are seeking a highly skilled Intake Director to join our team at Haven Behavioral Hospital of Phoenix.This is a unique opportunity to make a meaningful difference in the lives of individuals struggling with mental health issues. As an Intake Director, you will be...