HR Operations Manager II

1 week ago

Mt Laurel Township NJ USA, United States TD Bank Full time
Job Description

Job Title: HR Operations Manager II

Job Summary: We are seeking an experienced HR Operations Manager II to lead our leave and disability benefits operational functions and activities within a unit. The successful candidate will provide subject matter and operational expertise, guidance, leadership, coaching, and development to ensure excellent operational results, effective process workflows, regulatory compliance, and professional/personal development objectives are achieved for the overall group.

Key Responsibilities:

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance, and compensation decisions.
  • Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems, and jurisdictions.
  • Expert knowledge of the business and operational functions supported.
  • Leads teams with multiple points of internal and external contact (may include direct contact with customers).
  • May manage over a diverse geographic jurisdiction.
  • May provide national support to business partners.
  • Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning.
  • Requires expert process management knowledge and the risk profile for team processes supported; advanced knowledge in identifying, tracking, and resolving gaps.
  • Oversees management of team requiring workforce to decision on acceptable level of risk - Moderate to High risk potential (loss/reputational) for functional area.
  • May act as highest point of team escalation for resolution and provides direction to resolve issues or escalate.
  • Involves regular contact with cross-functional teams across TDBG or external contacts and/or customers.

Requirements:

  • Undergraduate degree required.
  • 7+ years relevant experience required.
  • Excellent written and verbal communication skills.
  • Excellent ability to negotiate and influence, with the ability to exercise sound judgment in problem resolution and influencing decisions.
  • Proven experience in effective relationship management.
  • Must work well in a fast-paced and ambiguous environment with the ability to manage various tasks simultaneously and work with changing priorities.
  • People management experience required.
  • A broad knowledge of Human Resources policies and procedures.
  • Knowledge and experience with MS PowerPoint, Excel, Outlook, MS Word, etc.
  • Excellent analytical and problem-solving skills.
  • Demonstrated planning and management skills.
  • Demonstrated project and process management skills.
  • Demonstrated ability to balance work load and align work to resources.
  • Ability to measure and analyze metrics required.

Preferred Qualifications:

  • Demonstrated operational expertise and experience in designing and administering operational excellence standards, including effective process workflows, strong data analytics and reporting, system and file feed testing and management, document governance, and standard operating procedures.
  • Successful implementation of highly technical policy requirements; understanding and interpreting legal rules and regulations and translating them into effective operational practices; mitigating risk and administering programs that are legally compliant while also providing an exceptional Employee and People Manager experience.
  • Strong aptitude for leadership and problems-solving, including demonstrated technical acumen and experience troubleshooting complex issues while navigating multiple stakeholders, with advanced communication and change management skills.
  • Subject matter expertise in the US absence space, including leave, disability, and time off.

About TD Bank:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Colleague Development:

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process:

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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