Hospital System Expert
7 days ago
We're committed to building a diverse and dynamic work environment where talented professionals can grow and thrive. Our company culture emphasizes innovation, collaboration, and excellence in everything we do.
Job SummaryThe Application Support Analyst will play a key role in supporting hospitals and labs using Haemonetics Hospital products. This role requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:- Provides technical solution support for software and systems, including hardware components.
- Investigates and resolves customer support problems.
- Documents support calls in the helpdesk ticketing system.
- Finds solutions to end-user problems following established procedures.
- Troubleshoots production issues.
- Runs routine scripts to fix data problems.
- Writes complex change requests to support customer needs.
- Escalates and hands off to other areas/teams.
- Communicates effectively with customers through email and phone.
- A competitive salary range of $56,433-$76,264 annually.
- A comprehensive benefits package, including a 401(k) plan with up to a 6% employer match and no vesting period.
- An employee stock purchase plan.
- Flexible time off for salaried employees and paid vacation for hourly employees.
- Paid sick time and floating holidays.
- Parental leave, short-term disability insurance, tuition reimbursement, and health and welfare benefits.
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