Retail Sales Associate

2 weeks ago


Billings, Montana, United States Recreational Equipment Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Specialist to join our team at REI in Billings, Montana. As a key member of our sales team, you will be responsible for providing exceptional customer service, supporting sales efforts, and maintaining a high level of product knowledge.

Key Responsibilities
  • Support customers by responding to product, membership, and service inquiries, and resolving customer issues in a timely and professional manner.
  • Effectively maintain and stock work areas, ensuring all items are accurately priced and visually appealing.
  • Collaborate with store management and visual merchandising teams to maintain visual standards and promote sales.
  • Provide product, membership, and service information to customers, including REI Mastercard program details.
  • Process purchase, membership, service, and return transactions at the register, ensuring 100% customer satisfaction.
  • Perform unique transactions, such as special orders, Outdoor School registration, and store mail-outs.
  • Identify and resolve customer issues, and maintain a high level of customer satisfaction.
  • Support Retail Store Pick-Up by assisting with product receipt and customer pick-up processing.
  • Maintain customer and employee hold areas, ensuring organization and timely removal of items.
Requirements
  • Previous retail store experience preferred.
  • Ability to actively participate and collaborate with team members to achieve business goals.
  • Flexibility in viewpoints and positions to support the direction of the team.
  • Business knowledge, innovative thinking, and sound judgment to solve problems and pursue business opportunities.
  • Effective communication skills and ability to build rapport with diverse individuals.
  • Knowledge of outdoor activities in the assigned department.
  • Consideration of the ultimate impact of decisions and actions on internal and external customers.
  • Ability to work a flexible schedule, including evenings and weekends, based on business needs.
What We Offer

As a member of the REI team, you will enjoy a range of benefits, including competitive pay, comprehensive health insurance, gear and apparel discounts, free equipment rentals, challenge grants to support outdoor pursuits, and more.

REI is an Equal Opportunity Employer.



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