Retail Sales Associate
2 weeks ago
We are seeking a highly motivated and customer-focused Retail Sales Specialist to join our team at REI in Billings, Montana. As a key member of our sales team, you will be responsible for providing exceptional customer service, supporting sales efforts, and maintaining a high level of product knowledge.
Key Responsibilities- Support customers by responding to product, membership, and service inquiries, and resolving customer issues in a timely and professional manner.
- Effectively maintain and stock work areas, ensuring all items are accurately priced and visually appealing.
- Collaborate with store management and visual merchandising teams to maintain visual standards and promote sales.
- Provide product, membership, and service information to customers, including REI Mastercard program details.
- Process purchase, membership, service, and return transactions at the register, ensuring 100% customer satisfaction.
- Perform unique transactions, such as special orders, Outdoor School registration, and store mail-outs.
- Identify and resolve customer issues, and maintain a high level of customer satisfaction.
- Support Retail Store Pick-Up by assisting with product receipt and customer pick-up processing.
- Maintain customer and employee hold areas, ensuring organization and timely removal of items.
- Previous retail store experience preferred.
- Ability to actively participate and collaborate with team members to achieve business goals.
- Flexibility in viewpoints and positions to support the direction of the team.
- Business knowledge, innovative thinking, and sound judgment to solve problems and pursue business opportunities.
- Effective communication skills and ability to build rapport with diverse individuals.
- Knowledge of outdoor activities in the assigned department.
- Consideration of the ultimate impact of decisions and actions on internal and external customers.
- Ability to work a flexible schedule, including evenings and weekends, based on business needs.
As a member of the REI team, you will enjoy a range of benefits, including competitive pay, comprehensive health insurance, gear and apparel discounts, free equipment rentals, challenge grants to support outdoor pursuits, and more.
REI is an Equal Opportunity Employer.
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Billings, Montana, United States Holiday Companies Full time{"title": "Job Description", "content": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
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