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Customer Service Liaison

4 weeks ago

Lexington, Virginia, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll be responsible for:

Key Responsibilities:
  • Providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions.
  • Processing policy changes, claims, and payments accurately and efficiently.
  • Maintaining customer records and updating information as necessary.
  • Collaborating with team members to ensure seamless customer experiences.
  • Promoting and cross-selling insurance products and services to meet customer needs.
  • Handling escalated customer complaints and concerns with professionalism and empathy.
  • Staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participating in ongoing training and development programs to enhance knowledge and skills.

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with excellent communication skills, we encourage you to apply for this exciting opportunity.