Weekend Hospitality Ambassador

2 weeks ago


Pensacola, Florida, United States SR COMPANIES LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Weekend Concierge to join our team at SR COMPANIES LLC. As a key member of our community, you will be responsible for enhancing the resident experience, promoting our core values, and providing exceptional customer service.

Key Responsibilities
  • Interact with residents, families, and visitors in a warm and welcoming manner, demonstrating empathy and kindness.
  • Answer phone calls with a courteous attitude and respond promptly to resident requests.
  • Assist with scheduling new hires and completing new hire paperwork.
  • Support the Business Office Manager as needed.
  • Receive and route mail, and type correspondence as requested.
  • Respond to resident requests and provide assistance as needed.
  • Greet families and visitors, introduce them to the appropriate department head, and answer questions about the community.
  • Communicate effectively with residents and families, using a language they can understand.
  • Ensure residents sign out when leaving the community.
  • Follow instructions, practice good body mechanics, and report safety hazards.
  • Develop a positive and respectful attitude towards work, policies, and procedures.
  • Work collaboratively with associates and management to achieve work assignments.
  • Attend trainings, meetings, and maintain a clean and professional appearance.
  • Protect resident confidentiality and adhere to HIPAA regulations.
  • Assist with training new employees and take initiative in work.
  • Perform housekeeping and laundry duties to maintain a clean and sanitary community.
  • Assist with serving residents in the dining room.
Physical Demands

The physical demands of this role include standing, walking, using hands, reaching, talking, and hearing. The employee may occasionally stoop, kneel, crouch, or crawl, and must occasionally lift up to 25 pounds.

Work Environment

The work environment is occasionally exposed to bloodborne pathogens.



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