Customer Service Representative

1 week ago


WilkesBarre, Pennsylvania, United States Mohegan Full time
Job Summary:

We are seeking a skilled Front Desk Clerk to join our team at Mohegan. The successful candidate will provide exceptional customer service and support to our guests, ensuring a positive experience from check-in to check-out.

Key Responsibilities:

• Greet and welcome guests, responding to their needs and requests
• Process guest check-ins and check-outs, verifying registration card information and obtaining back-up information for guest credit/payment method
• Manage cash transactions, including handling overbooked or 'walked' guests, and processing adjustment vouchers and paid-outs
• Promote superior guest service and maintain a professional demeanor

Requirements:

• High school graduate or equivalent vocational training certificate
• Excellent communication skills, both verbal and written
• Ability to compute basic arithmetic
• Previous experience as a Front Desk Clerk is a plus

What We Offer:

• Competitive salary: $40,000 - $50,000 per year
• Opportunities for advancement and career growth
• Comprehensive benefits package, including health insurance and retirement plan

About Mohegan:

Mohegan is a leading provider of entertainment and hospitality services. We are committed to delivering exceptional experiences for our guests and creating opportunities for our employees.

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