Bell Attendant

Job Summary

We are seeking a highly skilled and professional Bell Attendant to join our team at Hilton Dallas/Southlake Town Square. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.

Key Responsibilities

• Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
• Efficiently handle guest luggage, including checking, storing, and retrieving luggage as needed.
• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.
• Maintain and clean the designated lobby station and baggage room, ensuring a clean and organized environment.
• Assist guests with storing and retrieving their luggage from vehicles, as well as providing directions and recommendations for local attractions and services.
• Answer phones to assist with PBX/Guest Calls, providing prompt and courteous service to our guests.
• Restock supplies at the front desk, business center, and grab-and-go areas, ensuring a seamless and efficient experience for our guests.
• Promptly report any emergencies, accidents, injuries, missing articles, damage, mechanical problems, and safety hazards to management.
• Maintain a neat, clean, and well-groomed appearance, adhering to our hotel's standards and policies.
• Adhere to all company policies and procedures, including safety and security protocols.

Requirements

• Professional, positive attitude and actions when communicating with guests and team members.
• Knowledge of hotel and city operations.
• Ability to operate a computer, printer, copier, and telephone.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant and cheerful demeanor.

Benefits

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts