Administrative Support Professional
3 weeks ago
Medawar Jewelers is a renowned jewelry company that prides itself on exceptional customer service and high-quality products. We are seeking a detail-oriented and passionate Support Specialist to join our dynamic team.
This role involves supporting our sales personnel, managing orders, tracking jobs, and building strong customer relationships through fantastic customer support. The ideal candidate will have previous experience in a support role, preferably in the retail or jewelry industry.
We offer a competitive salary and benefits package, a dynamic and supportive work environment, opportunities for professional growth and advancement, and employee discounts on our beautiful range of products.
Responsibilities- Act as a liaison between sales personnel and other departments to ensure efficient workflow and communication.
- Manage order placements, track job progress, and maintain up-to-date status reports.
- Deliver exceptional customer service, answering inquiries via phone, email, and in person.
- Maintain accurate records of interactions with customers and sales personnel.
- Coordinate with vendors, handling purchase orders and delivery schedules.
- Participate in sales and product training to maintain up-to-date product knowledge.
- Work closely with the sales team to support their efforts and understand customer needs to help tailor our offerings accordingly.
- Contribute to the ongoing improvement of amazing customer service protocols and procedures.
- Perform tasked projects given by leadership.
- Assist with inventory management and data entry.
- Previous experience in a support role, preferably in the retail or jewelry industry.
- Strong interpersonal and communication skills.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in using computer software, including MS Office.
- Experience in a customer-facing role and a strong commitment to customer satisfaction.
Since our founding in 1920, Medawar Jewelers has consistently led the way in offering premium jewelry and unparalleled customer service. As a family-run business now in its third generation, we deeply value our heritage of meticulous craftsmanship, detailed attention, and our role in crafting memorable experiences for our devoted customers.
We are devoted to fostering a welcoming and inclusive work environment where every individual feels appreciated and supported. By joining us, you become part of a legacy committed to excellence in customer service, delivering superior jewelry and watches that help our community celebrate their significant moments.
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