Service Improvement Representative

7 days ago


San Diego, California, United States New Leaf Biofuel LLC Full time
Job Title: Service Improvement Representative

At New Leaf Biofuel LLC, we are seeking a highly skilled Service Improvement Representative to join our team. As a key member of our operations team, you will play a vital role in ensuring our valued customers' overall satisfaction and success.

Key Responsibilities:

  • Provide exceptional service to our 2500+ accounts, resolving all incoming requests and inquiries in a timely and professional manner.
  • Collaborate with our internal operations team to optimize efficiency and customer retention.
  • Lead route dynamics data capture initiative to analyze service efficiency and develop accurate cost-to-serve models.
  • Address customer rebate inquiries, educate customers on service parameters, and maintain accurate records in Salesforce.
  • Perform administrative tasks, including calculating commissions, rebates, and customer incentives.

Requirements:

  • High school diploma required; bachelor's degree in accounting, finance, or business administration preferred.
  • Advanced knowledge of Microsoft Office, Teams, and Salesforce CRM.
  • Working knowledge of QuickBooks and routing/dispatching software.
  • Excellent communication and multi-tasking skills.

Working Conditions:

This is a full-time position requiring in-person attendance Monday through Friday from 8:30 AM to 5:00 PM.

Physical Requirements:

Sitting for extended periods may be required.



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