Service Improvement Representative
7 days ago
At New Leaf Biofuel LLC, we are seeking a highly skilled Service Improvement Representative to join our team. As a key member of our operations team, you will play a vital role in ensuring our valued customers' overall satisfaction and success.
Key Responsibilities:
- Provide exceptional service to our 2500+ accounts, resolving all incoming requests and inquiries in a timely and professional manner.
- Collaborate with our internal operations team to optimize efficiency and customer retention.
- Lead route dynamics data capture initiative to analyze service efficiency and develop accurate cost-to-serve models.
- Address customer rebate inquiries, educate customers on service parameters, and maintain accurate records in Salesforce.
- Perform administrative tasks, including calculating commissions, rebates, and customer incentives.
Requirements:
- High school diploma required; bachelor's degree in accounting, finance, or business administration preferred.
- Advanced knowledge of Microsoft Office, Teams, and Salesforce CRM.
- Working knowledge of QuickBooks and routing/dispatching software.
- Excellent communication and multi-tasking skills.
Working Conditions:
This is a full-time position requiring in-person attendance Monday through Friday from 8:30 AM to 5:00 PM.
Physical Requirements:
Sitting for extended periods may be required.
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