Insurance Customer Service Associate

3 weeks ago


Thomasville, North Carolina, United States New Hire Solutions Full time
Job Overview
New Hire Solutions is seeking a skilled Customer Service Representative to join our team in Thomasville, GA. As a customer-focused professional, you will be responsible for ensuring positive customer relations, resolving issues, and providing excellent support via phone calls.

In this role, you will have the opportunity to work with a well-established insurance company, nationwide, and contribute to their success by delivering exceptional customer service. If you are a motivated individual with strong communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Answer incoming calls within 2 rings and address customer inquiries and concerns
  • Ensure all policy changes are documented accurately and in a timely manner
  • Provide assistance with premium payments and direct customers to relevant departments when needed
  • Maintain compliance with company policies and procedures

Requirements:
  • High School Diploma or equivalent
  • Bilingual, English and Spanish (required)
  • Excellent computer proficiency in MS Office – Word, Excel, Outlook
  • Ability to work independently and as part of a team
  • Positive attitude and strong customer service skills

Benefits:
  • A competitive salary range of $15.00 - $20.00 per hour
  • A dynamic and supportive work environment
  • The opportunity to grow professionally and develop new skills

About Us:

New Hire Solutions is proud to be an Equal Opportunity Employer and a Drug-Free Workplace.



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