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Veterinary Clinic Operations Manager

2 months ago

Roanoke, Virginia, United States Roanoke Animal Hospital Full time
Job Overview

Company Overview:
At Roanoke Animal Hospital, we are dedicated to enhancing the lives of pets and their families by delivering compassionate, top-tier veterinary care through advanced medical practices, personalized services, and educational resources for pet owners.

Our AAHA accredited facility is committed to providing the highest standard of care for your beloved pets. We understand that entrusting your pet's health to someone new can be challenging, which is why we strive to build strong relationships with both you and your pet. Utilizing diagnostic imaging techniques such as ultrasound, radiographs, and echocardiograms, along with comprehensive laboratory services, we ensure accurate diagnoses and holistic treatment plans. Our experienced and friendly team is here to offer thorough medical evaluations while ensuring a pleasant experience.

Position Summary:
We are seeking a courteous and effective Veterinary Clinic Operations Manager to oversee and streamline all administrative functions within our practice. The responsibilities of the operations manager encompass inventory oversight, scheduling coordination, conflict resolution among staff, training initiatives, and all other essential tasks that contribute to the smooth operation of the clinic. Additionally, you will be responsible for addressing inquiries from pet owners regarding clinic policies, appointment availability, and treatment costs.

Key Responsibilities:

  • Provide informal recommendations to the veterinary regional manager regarding staffing needs, promotions, reassignments, and other personnel matters.
  • Facilitate on-the-job training to enhance employee skills, evaluate performance, and discuss corrective measures to improve outcomes.
  • Recruit, hire, and onboard suitable staff members who align with the hospital's culture and needs. Manage terminations when necessary, ensuring adherence to guidelines and protocols.
  • Promote the hospital within the community by identifying and participating in relevant local and regional events.
  • Address informal employee grievances and maintain effective communication between management and staff regarding hospital policies.
  • Collaborate effectively with all team members to support the hospital's mission and philosophy.
  • Maintain accurate patient records and ensure proper documentation of veterinary practitioners' orders for treatments and activities.
  • Demonstrate knowledge of veterinary terminology to accurately enter information into patient records.
  • Gather information from pet owners to complete records and provide scheduling instructions.
  • Ensure timely resolution of pet owner complaints.
  • Exhibit strong client service skills.
  • Prepare staff work schedules and manage office personnel.
  • Display strong leadership and communication skills to guide and motivate team members.
  • Demonstrate proficiency in the English language, including grammar and composition.
  • Exercise unbiased judgment in personnel management and make fair recommendations regarding disciplinary actions.
  • Answer phone calls professionally and courteously.
  • Establish and maintain an inventory control system to ensure adequate supplies are available.
  • Implement and manage hospital policies, including those related to controlled substances and safety regulations.
  • Ensure accurate and timely payroll processing.
  • Develop positive relationships with vendors to optimize support for the hospital.
  • Notify veterinary staff promptly of emergency cases.
  • Conduct interviews for office staff candidates and provide necessary training.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 1 year of management experience or 3+ years of veterinary experience preferred.
  • Familiarity with veterinary medical terminology and hospital operations.
  • Compassionate, calm, team-oriented, and a strong communicator.
  • Highly organized with proficient computer skills.
  • Self-motivated with a commitment to continuous learning and skill development.
  • Flexible availability to accommodate the needs of the hospital.

Benefits:

  • Comprehensive benefits package including health, dental, vision, and retirement plans.
  • Employee assistance programs and paid time off.
  • Competitive compensation and continuing education allowances.
  • Career development opportunities and referral bonuses.
  • Additional benefits may be available.